Walkin for Telecom Back office process@ Wipro BPO Solutions Ltd from 30 th nov 2009 to 4th dec

Job DescriptionResponsible for customer service turnaround within set time frames.

• Minimize customer dissonance, optimize charge out and cost per transaction.

• Monitor customer satisfaction levels and participate in developing improvement plans.

• Maintain customer and vendor databases.

• Implementation of new negotiated facilities services and programs.

• Ensure accurate documentation of customer profiles.

• Handle written customer correspondence on behalf of operations.

• Communicate with operations staff on client issues, policy change etc.

Desired Candidate ProfileEligibility Criteria:

Age: 18 to 45 years

Education: GRADUATES

BE/BTECH/MCA/PGDCA/MBA/MCM/ UNDER GRADUATE NEED NOT APPLY

Experience: FRESHERS can also apply



PROCESS DETAILS: NON- VOICE Process involving NIGHT SHIFTS as work hours.



Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:



Wipro BPO (Monday to Friday)

Plot No. 2

Phase 1

Rajiv Gandhi Infotech Park

Next to Infosys BPO

Hinjewadi

Pune-411057