Walk-in event for IT Helpdesk Professionals 20th Dec 08 - 10AM-4PM @Bangalore ,iGATE Global Solutions

Recruiter wants you to directly approach the venue with your profile detailsiGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.For more information, please visit http://www.igate.com
Designation Walk-in event for IT Helpdesk Professionals 20th Dec 08 - 10AM-4PM
Job Description • Pleasant, professional and courteous personality with excellent verbal and written communication skills
• Ability to diffuse volatile situations when distressed or irate customers call for support
• Use initiative to find ways of solving incidents
• Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
• Able to categorize an incident correctly for call tracking and logging purposes
Desired Profile • Qualification: Full-time Diploma Holders (only technical streams) & Graduates (BE / BTech, BSc(Computer Science), BCA, MCA) with 50% & above through out in the academics
• Experience: minimum 6 months – 4 years (Experience in voice-based technical support environment)
• Mastery skill level in MS Office, Windows OS, Internet explorer and Lotus Notes / Outlook
• Good understanding of Ticketing and Remote connect tools and awareness of PC Hardware Environment, Printers and UNIX
• Ability to work effectively as a team member and to handle continuous calls
• Good English speaking skills is a MUST
• MUST be willing to work in shifts 24/7.
• MUST sign an employment agreement

Venue: iGATE Global Solutions Limited,
#158 - 162(P) & 165(P) - 170(P), EPIP Phase II,
Whitefield,
Bangalore – 560066

Date & Timings:

20th December 08 (Saturday) between 10:00 AM – 4.00 PM

Contact: Prashant (x 1268)
What should you bring when you visit our campus:
• One copy of your detailed updated resume
• One passport size photograph
• Photocopies of marks card, degree certificate, salary slip, experience certificate / relieving letters from previous employers
Experience 1 - 4 Years
Industry Type IT-Software/ Software Services
Functional Area IT-Support, Telecom, Hardware
Education UG - B.Sc - Any Specialization, Computers,B.Tech/B.E. - Any Specialization,BCA - Computers,Diploma - Computers
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Bengaluru/Bangalore
Keywords walkin , walk in , walkins , walk ins , walk - in , walk - ins , tech support , helpdesk,
Contact Prashant (x 1268)
iGATE Global Solutions
158 - 162 & 165 - 170
EPIP Phase II
Bangalore,Karnataka,INDIA 560066
Telephone 91-80-41040000
Website http://www.igate.com