IT HELPDESK ANALYST-WALKIN INTERVIEWS FROM 2ND TO 6TH FEB'2009 ,Arrow Electronics

Desired Candidate Profile
SKILLS REQUIRED:

- Has minimum 2 years of experience in a Global service delivery team (FRESHERS NEED NOT APPLY).
- Has solid knowledge of IT service norms such as, customer satisfaction, call closure norms such as response time, resolution time, etc..
- Has excellent written and verbal communication skills.
- Has a good understanding of how the IT help desk function integrates with other IT functions in accomplishing the desired results in the required areas.
- Has experience in exercising tact and diplomacy for sensitive situations.
- Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
- Exposure to an Oracle ERP environment is a plus.
- Voice support experience is a plus.

APPLICATION CRITERIA:

IF YOU MEET THE ABOVE REQUIREMENT:
- PLEASE WALK-IN ON 2ND TO 6TH FEB BETWEEN 9AM TO 5PM FOR INTERVIEW

- PLEASE ENSURE TO CARRY THE FOLLOWING DOCUMENTS ALONG WITH YOU:
1. ALL RELEVANT EXPERIENCE LETTERS
2. SALARY PAYSLIP FOR THE LAST 2 MONTHS
3. RELEVANT EDUCATIONAL CERTIFICATES
4. ONE PASSPORT SIZE PHOTOGRAPH
5. COPY OF UPDATED PROFILE

Company Name:Arrow Electronics
Website:http://www.arrow.com
Executive Name:Suneetha
Address:#26, Palmgrove Plaza,
Palmgrove Road Off. Victoria Road,
Landmark: Close to Lifestyle Mall
Bangalore,Karnataka,INDIA 560047
Email Address:indiait.careers@arrowasia.com