Walkin Interview for India TS on Monday and Tuesday 23 rd and 24 th

Job DescriptionProvide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.


Desired Candidate ProfileProcess: Technical Support / (Voice process)

Shift: Day Shift

Key Skills:

Flawless Communication skills and Good Accounting and Financial Knowledge.

Qualification and Experience Required:

Bachelor Degree with 0-4 yrs of Exp (BE < 65%)

PG with 1+yrs of call centre experience

Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

Contact Details Company Name:Dell International Services
Executive Name:Subin Sundar
Address:Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036
Telephone:9845264904