Customer Care Executives (WALK- INS on 31st Dec, 1st and 2nd Jan)

Experience:1 - 4 Years Location:GurgaonCompensation:As per experienceEducation:UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not RequiredIndustry Type:Pharma/ Biotech/Clinical ResearchFunctional Area:ITES/BPO/KPO, Customer Service, Ops.Posted Date:30 Dec

Job Description
Basic Purpose:

Under the direction of the Supervisor, Customer Care will be responsible for coordinating and supervising all day to day operations assigned. Will ensure optimum team performance by providing leadership through support and assistance to achieve the department’s organizational goals of excellent customer service. Demonstrate organizational commitment with high professionalism and also a positive image when dealing with internal as well as external clients.

Duties and Responsibilities:

1. Assist with direction and monitoring of work flow to meet deadlines, assure departmental coverage.
2. Ensure that all incoming calls are answered as per client SLA’s.
3. Ensure all appointments are scheduled within TAT.
4. Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls.
5. Reinforces policies, procedures, work assignments, etc., by setting examples and following through.
6. Provide feedback and documentation to Supervisor on employee performance.
7. Knowledgeable in all area of Client Service and functions proficiently in any department area. Performs the duties of Client Service Representatives.
8. Provides a positive influence to all team members.
9. Completes special projects as requested by the Supervisor.
Desired Candidate Profile
Skills & Abilities:

Must be able to handle multiple tasks and work in a fast paced environment.
Must have strong written and verbal communication skills.
Able to speak the English language clearly and effectively communicate to the department.
Ability to handle stressful situations and demonstrate a potential for strong independent problem solving skills.
Strong interpersonal skills

Qualification:
Graduate with or without experience.
Excellent command over spoken and written English with respect to neutralized accent , grammar, sentence construction and clarity issues.
Willingness to work in rotational shifts (no graveyard shift) with roster off
Confident and self motivating attitude
Basic Computer knowledge with good typing skill

Gurgaon / West Delhi candidates preferred


Walk- in Interviews :31st December,1st and 2nd Jan from 11 am to 4 pm.
Send resumes to: nidhi.x.arora @questdiagnostics.com
Venue: Quest Diagnostics India Pvt Ltd, A -17, Infocity Sector 34 , Gurgaon 122001 HR , Phone : 124 460 8888
Company Profile
Quest Diagnostics is a US based Fortune 500 with USD 7.4 billion revenue and over 44000 employees worldwide have recently established operations in India. We are world's leading provider of diagnostic testing, information and services, providing insights that enable physicians and healthcare professionals to make better healthcare decisions.
We are looking for highly talented people who share our values and are passionate about making a difference and contribution to the success of our organization.
Quest Diagnostics has proudly recognized as “best place to work” in our various offices in the US and the UK. If you share values such as integrity, quality, accountability and collaboration, Quest Diagnostics is the place to be.
Quest Diagnostics offers outstanding opportunities for career growth along with competitive compensation and an excellent place to work. If you believe if you have the experience and background to help power our efforts, become part of vision for India.
Please visit us at www.questdiagnostics.in / jobopportunities-listings.aspx
Contact Details
Company Name:Quest Diagnostics India Pvt. Ltd.
Website:http://www.questdiagnostics.in
Executive Name:Nidhi Arora
Address:QD India Pvt Ltd
A-17, Info City
Gurgaon,Harayana,INDIA 122001
Email Address:nidhi.x.arora@questdiagnostics.com
Telephone:91-011-4608888

Keywords: Customer Care Executive